The Fishwives Digital Gift Card — Terms & Conditions

1) Introduction

These Terms and Conditions (“Terms”) govern the purchase, delivery, and use of The Fishwives Digital Gift Cards (“Gift Card”). By buying or using a Gift Card, the purchaser and/or recipient agree to these Terms.

2) Definitions:

  • Purchaser: the person who bought the Gift Card.
  • Recipient: the person to whom the Gift Card is sent when “I want to send this as a gift” is used.
  • Balance: the monetary value available on the Gift Card.

3) Purchasing & Delivery

  • Digital only: Gift Cards are issued electronically and delivered by email.
  • Timing (mandatory placeholder date): You must select a delivery date at checkout for system purposes. Regardless of the date selected, the Gift Card is issued and emailed immediately upon successful payment.
  • Didn’t receive it? Please check All Mail, Spam, or Promotions folders.
    Security: The gift card code can be shared; anyone with the code can use it. Keep it secure.
  • Unique code: Every gift card purchased is issued with a unique code.

4) Value, Currency & Pricing

  • Pay 10% less and enjoy 10% more value for $500, $1000 and $2000 vouchers (Example: pay $900, receive a $1,000 voucher)
  • Pay 18% less for $5000 vouchers

Full value credit: The full denomination is credited to your Fishwives customer account upon successful payment.

No fees: No activation or maintenance fees apply.

5) Balance and Usage

  • The remaining balance on the digital gift card can be checked with the email the gift card details are sent to you (the same email with the gift card code).
  • Digital gift cards can be used multiple times until the balance is depleted.
  • Purchases exceeding the available balance on the digital gift card will require the difference to be paid using another payment method.
  • Activation: The Gift Card activates upon successful payment and issuance.
  • Validity: Gift Card balances are valid for one (1) year from the activation/issuance date.

Any remaining balance expires at the end of the validity period.

6) Notes:

  • Gift cards are not cash and non-convertible to cash
  • If an order is cancelled or refunded, any store credit awarded for that gift may be reversed.
  • Gift Cards can be purchased with store credit.
  • The purchase of Gift Cards (with store credit or other method of payment) is not entitled to the accumulation of store credit.

7) Activation &Validity

Activation: The Gift Card activates upon successful payment and issuance.
Validity: Gift Card balances are valid for one (1) year from the activation/issuance date.

Any remaining balance expires at the end of the validity period.

8) Redemption & Usage

  • Where to use: Redeemable online at www.thefishwives.com and in-store at 619e Bukit Timah Rd, #01-01, Singapore 269725
  • Partial use: If a purchase is less than the Gift Card balance, the remainder stays on the card until expiry.
  • Top-ups: Gift Cards are not reloadable.

9) Non-Transferability & Ownership
Once issued to the recipient, the Gift Card is intended for that recipient’s use. The Fishwives may, at its discretion, assist with re-sending a Gift Card only after verifying ownership and that the balance remains unused.

10) Returns, Refunds & Chargebacks

  • Non-refundable: Purchased Gift Cards are final and cannot be refunded, exchanged for cash, or converted back to the original payment method (except where required by law).
  • Orders paid with Gift Cards: If a return is approved, any refund is re-issued as Gift Card balance to the original recipient’s Gift Card (or a replacement Gift Card), unless required otherwise by law.

11) Security
Security: Because Store Credit is account-based, it cannot be “lost” once credited.

12) Fraud, Errors &; Misuse
The Fishwives reserves the right to refuse, cancel, or hold any Gift Card and/or order in cases of suspected fraud/abuse, if a card was mistakenly issued in an incorrect denomination, or for other policy violations. We may require additional verification before honoring a Gift Card.

13) Changes to These Terms
The Fishwives may amend these Terms at any time. Updates take effect immediately upon posting on our website. Continued use of a Gift Card after changes are posted constitutes acceptance.

14) Contact
Questions about Store Credit? Please contact our customer service team at info@thefishwives.com or visit us in-store at 619e Bukit Timah Rd, #01-01, Singapore 269725

15) Governing Law
These Terms are governed by the laws of Singapore. Any disputes arising from or relating to Gift Cards shall be subject to the exclusive jurisdiction of the Singapore courts.