Help Center

FAQ

FRESH & FROZEN PRODUCTS

Are your products fresh or defrosted from frozen?

How often do you receive your products?

What is a Rib-Eye Steak?

What is an Eye Fillet Steak?

Where can you buy hormone free chicken in Singapore?

What feed is used for Akaroa salmon?

Where can I buy wild salmon and is it better for me?

Where can you buy beef in Singapore?

What does MSA Grading Mean?

Online Orders

How much do you charge for delivery?

Can I change or cancel the items I have ordered?

Can I return a product I have ordered online or bought in-store?

What if one of my products has gone off?

What do I do if an item is missing from my order?

Who can I contact if I want further information on my online purchases?

What are your Opening Hours?

What Payments do you accept in your online store?

I do not want to pay for my product online, will you accept cash on delivery?

Can I give you my credit card details over the phone?

Do you take wholesale orders?

Our Loyalty Programme

Do you have a loyalty programme?

How do I use my points Online?

How do I use my points in store?

Can I use a discount code and my loyalty points at the same time?

I order from you every week, can you please give me a regular discount?

What rewards do I get for my points?

How Can I Earn Points?

Do my points ever run out?

Didn’t find what you were looking for? Contact us. Contact