Help Center

None of our products are ever defrosted from frozen. Our fresh products have never been frozen and can be frozen for 6-12 months. We will never sell defrosted products.

Our wild white fish from NZ and our Australian Shark Bay wild prawns are snap frozen at the source to keep them as fresh as possible – we keep these products frozen.

Our organic chicken is frozen as this is imported from Australia and strict Singapore AVA laws stipulate that no fresh poultry can be brought into Singapore.

Sometimes if we have stock left over and it is close to its best before date, we will freeze it and sell it frozen – this product is still perfect however cannot be refrozen once it is defrosted.

• NZ Akaroa Salmon = Twice a week direct from NZ.
• Anxin Chicken = Daily from Mon-Sun. We do not have fresh chicken on Mondays.
• PureBlack Beef = Fresh directly from Australia every 10 days.
• NZ Grass Fed Lamb – Fresh from NZ every week.
• Borrowdale Certified Free Range Pork – Fresh daily.
• Fresh Wild Caught Snapper – Every Thursday evening direct from NZ.

Rib eye steak is the same as a Scotch Fillet Steak. As its name suggests, it is from the rib section of the cow.

The eye fillet is also known as tenderloin steak and sometimes referred to as the lady’s cut’ as there is very little fat on it. The eye fillet / tenderloin sits beneath the rib of the cow.

We have taken great efforts to ensure that the chicken we sell is hormone free. Our supplier, AnXin chickens, raise the chickens in Malaysia and ensure chickens are kept in optimal conditions. The farm's chickens have been fully accredited by AVA, Singapore and also Dept of Veterinary Services, Ministry of Agriculture Malaysia.

A proprietary feed formulated from a blend of protein rich ingredients, minerals and oils is used. All feed is certified and GM free.

Wild salmon is more likely to contain much larger quantities of metals and mercury than farmed salmon. The Akaroa NZ King Salmon we stock contains no metals or mercury and is rich in nutrients and Omega-3 good fats.

Buying through us, you can be assured of the highest quality farmed salmon that is far more healthy for you.

Meat Standards Australia (MSA) is a grading system proven to take the guess work out of buying and cooking Australian beef and lamb. All products identified with the MSA symbol have met strict criteria to ensure they achieve consumer expectations for tenderness, juiciness and flavour.  All our grass fed meat is of the very highest quality and meets minimum MSA4+ requirements.

We charge a flat rate of $15 regardless of area, however delivery is free of charge if your order is $100 or over.

Once your transaction is completed and payment is made, your order cannot be changed or cancelled. However if you call us within 1 hour of placing the incorrect order, we will endeavour to help make the changes.

Unless an item has been delivered in a damaged condition and rejected upon delivery we cannot take it back. Products that are delivered in good condition and have been accepted upon delivery cannot be returned as product safety may have been compromised due a break in the cold chain and cannot be resold;. Damaged products will be replaced or refunded within the next working day where possible.

We are meticulous about the the quality and freshness of our products, however if you are at all unhappy with a product upon opening it, please contact us immediately.

We cannot refund or replace a product that has been purchased from us / reported to be spoiled if it is more than 3 days since the purchase of the product.

It is important to store your products correctly either refrigerating or freezing where applicable. If purchasing from the shop, please always ensure you are given ice to go in your bag.

Our driver is trained to check every item off with the recipient at the time of delivery. In the event that something has been missed, please let us know immediately. Missing items must be advised within 2 hours of receiving your order. If an item is found to be missing from your order, or you have received the wrong product, we will do our best to deliver it as soon as possible or will provide you with a refund.

Monday – Friday: 10am – 7pm

Saturday: 9am – 7pm

Sunday: 9.30am – 5.30pm

We accept Visa, Mastercard & American Express & Paynow and NETS.

Due to past unfortunate experiences we are unable to accept cash on delivery for any order. If you do not wish to pay via the online portal, you can send your order via email and make a direct deposit into our bank account. Once we have received the funds we will arrange delivery of your order.

Unfortunately, our credit card facility is not enabled to take payments over the phone.

If you are interested in purchasing any of our products on a wholesale basis, please contact us on info@thefishwives.com

Yes we do, our loyalty programme awards 1 Point for every $1 Spent (excl. GST) either instore or online. In order to accumulate points you need to sign up for an account. Once you have activated your account you can log in and track your points. You can track your points by visiting your account details. You will be eligible to redeem points (credit) towards your shopping once you have accrued 500 points.

You must create an account to accrue points.  When you log in - you will see a pink Rewards tab pop up to the right of the screen - click on this and you will see what rewards you are eligible to receive (if any).  If you click 'Use' you will see a 'Congratulations' notice with the rewards amount - Click on 'Copy' button and when you go to check out, paste this code in the discount code box.  Or take note the code and use it at another time.

You can scroll down the rewards tab and see how you can earn points with our referral system and also our social media points reward system.

When you go to pay for your items at the check out just give your mobile number to the assistant and she/he will let you know if you have any rewards accrued and will give you the option to use the rewards towards your purchase or save them for another purchase.  Please remember to always give your phone number when making a purchase so that your points can be accrued on every purchase.

No, if you have a discount code, you will not be able to use it and also redeem points for the same order.

Our loyalty programme offers very generous rewards especially for regular shoppers. Unfortunately as much as we would like to, we are unable to offer a regular discount and run our loyalty programme as well.

Create An Account - 100 points

Spend Online & Instore - 1 point for every $1 spent (excl. GST)

Celebrate Your Birthday - 20 points

Follow on Instagram - 20 points

Like Facebook Page - 20 points

Share on Facebook - 20 points

Yes, in order to keep up with our accounting we need to put a limit of 6 months on the validity of your points. 

It is easy to keep your points from expiring  - just make a purchase within 6 months of your last purchase.  This will keep your points rolling over.

If you haven't made a purchase within 5 months of your last purchase you will receive an email 1 month before the points expire - if you still don't make a purchase, you will receive a reminder email 3 days prior to the expiry and if you don't make a purchase by the end of the 3 days - your points will go to zero.

Remember, In order for your points NOT to expire all you have to do is make a purchase and this will renew the points for another 6 months. 

Do sign up for our newsletter as you will be kept up to date with any promotions or discount opportunities we have.